CIT Analytics Dashboard

Performance metrics for June 2026 - 1764 CITs handled

Report Month

June 2026

Total CITs Handled

1764

All CIT transactions processed

Same Day Resolution

87.1

1537 CITs

87%

Resolved Within 1 Day

97.9

1727 CITs (97.9% efficiency)

98%

SLA Breach Rate

0.6

11 CITs exceeded SLA

Resolution Time Distribution - Bar Chart

Resolution Time Distribution - Pie Chart

Delayed Cases Analysis

11 cases (0.6% of total) exceeded SLA

Donor Instruction

8 cases

Dealy due to photo non availability3

Dealy due to post id not created (payment was not clear)3

Donor end delay2

Receipt Related

7 cases

Currently awaiting for closure2

Dealy due to DV duty1

Dealy due to photo non availability2

Dealy due to post id not created (payment was not clear)2

Branch Related

4 cases

Delay due to 10be related3

Donor end delay1

Donation Box

2 cases

Donor and delay2

Divyang Vivan Couple Registration

1 cases

DELAY DUE (IT) PROCESS OWNER END1

Naturopathy Related

1 cases

Donor end delay1

Key Insights

•Most delays in Receipt Related (7 cases) due to photo availability and payment clearance
•Donor Instruction delays (8 cases) primarily from donor end and documentation issues
•Photo availability and payment clearance are the top operational blockers across categories

Filter by Category

+13 more

Category Breakdown

21 of 21 categories

Category	Total	Same Day	1 Day	2 Days	3 Days	Beyond 3D
Master Update	1000	957(95.7%)	43(4.3%)	0(0.0%)	0(0.0%)	0(0.0%)
Donor Instruction	249	218(87.6%)	25(10.0%)	3(1.2%)	1(0.4%)	2(0.8%)
Receipt Related	229	171(74.7%)	46(20.1%)	5(2.2%)	2(0.9%)	5(2.2%)
Previous Year Receipt	56	52(92.9%)	4(7.1%)	0(0.0%)	0(0.0%)	0(0.0%)
Ashram Related	30	20(66.7%)	5(16.7%)	2(6.7%)	1(3.3%)	2(6.7%)
Mobile Center	28	21(75.0%)	6(21.4%)	1(3.6%)	0(0.0%)	0(0.0%)
Naturopathy Related	23	10(43.5%)	8(34.8%)	4(17.4%)	1(4.3%)	0(0.0%)
Divyang Vivan Couple Registration	23	13(56.5%)	9(39.1%)	1(4.3%)	0(0.0%)	0(0.0%)
Donation Box	22	9(40.9%)	8(36.4%)	3(13.6%)	0(0.0%)	2(9.1%)
Computer Center	20	11(55.0%)	9(45.0%)	0(0.0%)	0(0.0%)	0(0.0%)
Auto Receive ID	17	13(76.5%)	4(23.5%)	0(0.0%)	0(0.0%)	0(0.0%)
Katha Related	15	5(33.3%)	10(66.7%)	0(0.0%)	0(0.0%)	0(0.0%)
Sandipan Related	15	13(86.7%)	2(13.3%)	0(0.0%)	0(0.0%)	0(0.0%)
Silai Center	10	6(60.0%)	4(40.0%)	0(0.0%)	0(0.0%)	0(0.0%)
Camp Related	8	7(87.5%)	1(12.5%)	0(0.0%)	0(0.0%)	0(0.0%)
Branch Related	6	2(33.3%)	0(0.0%)	3(50.0%)	1(16.7%)	0(0.0%)
Artificial Limb Related	6	6(100.0%)	0(0.0%)	0(0.0%)	0(0.0%)	0(0.0%)
Donation Related	2	0(0.0%)	0(0.0%)	1(50.0%)	1(50.0%)	0(0.0%)
Operation Related	2	2(100.0%)	0(0.0%)	0(0.0%)	0(0.0%)	0(0.0%)
Job Request WFH	2	0(0.0%)	2(100.0%)	0(0.0%)	0(0.0%)	0(0.0%)
Staff Complaint	1	1(100.0%)	0(0.0%)	0(0.0%)	0(0.0%)	0(0.0%)

Summary

Operational Excellence

97.9%

Resolved within 1 day

Highest Volume

Master Update

1000 CITs (56.7%)

Average SLA Compliance

99.4%

Only 11 cases beyond SLA

Categories Tracked

Diverse CIT types handled